Warranty

For warranty service, you will need a receipt (if the product was purchased in a physical store) or a copy of the online invoice (if purchased on the website).
The average warranty service time is 1–5 weeks, depending on the product.

14-Day Return Policy

You have the right to return a product within 14 calendar days from the date of receipt and receive a full refund.

Returns are not accepted if:
- more than 14 days have passed since the product was received;
- the product shows visible signs of use or has lost its original condition;
- the product is a limited or special edition (e.g. limited color editions, Collector’s Edition, Steelbook Edition, etc.);
- the product is a digital product (activation codes, license keys, etc.);
- an incorrect product was delivered but the packaging was opened (for example, a PS5 game was ordered but an Xbox version was received and opened);
- the product is non-returnable for hygiene reasons (toothbrushes, in-ear headphones, VR headsets, etc.).

Warranty and 14-Day Return process:

Option 1 - Return via parcel locker (Omniva / Unisend)
1. Email us at [email protected] (subject: “Order Return Nr. VRXXXXX”).
2. We will send you a parcel locker return label.
3. Printing the label is not required: save the barcode on your phone and at the parcel locker screen select “I already have a label”, then “Print”.
⚠️Please make sure to include your order information inside the parcel so we can identify the sender upon receipt.

Option 2 — In-person return
You may deliver the product in person to the address listed in the “Contacts” section.

Option 3 — Return using SMS code (Omniva only)
You may use the return code received via SMS (usually a six-digit code) that was sent when your Omniva delivery was completed.
⚠️Please make sure to include your order information inside the parcel so we can identify the sender upon receipt.

Option 4 — Self-shipping
You may send the parcel yourself to one of the following parcel lockers:
Omniva: Latvia, Rīgas T/C Origo parcel locker (Stacijas laukums 2, Riga, 9965), +371 22134116
Unisend / UDrop: Latvia, Lastadijas iela (UDrop) parcel locker (Lastādijas iela 9), +371 22134116
⚠️Please make sure to include your order information inside the parcel so we can identify the sender upon receipt.