Warranty

For warranty service, you will need a receipt (if the product was purchased in a physical store) or a copy of the online invoice (if purchased on the website).
The average warranty service time is 1–5 weeks, depending on the product.

Products which must be send directly to official services: SONY, Honor, Samsung, JBL, Garmin, Apple, Bauer, Beats, Braun, CAT, Xiaomi, Huaway, Nokia, OnePlus, Oral-B, Poco, Realme, Nothing, Panasonic, Google Pixel, DJI:
 
>Here will be Official service in Latvia<
>Here will be Official service in Lithuania<
>Here will be Official service in Estonia<

14-Day Return Policy

You have the right to return a product within 14 calendar days from the date of receipt and receive a full refund.

Returns are not accepted if:
- more than 14 days have passed since the product was received;
- the product shows visible signs of use or has lost its original condition;
- the product is a limited or special edition (e.g. limited color editions, Collector’s Edition, Steelbook Edition, etc.);
- the product is a digital product (activation codes, license keys, etc.);
- an incorrect product was delivered but the packaging was opened (for example, a PS5 game was ordered but an Xbox version was received and opened);
- the product is non-returnable for hygiene reasons (toothbrushes, in-ear headphones, VR headsets, etc.).

Warranty and 14-Day Return process:

Option 1 — In-person return
You may deliver the product in person to the address listed in the “Contacts” section.

Option 2 — Return using SMS code (Omniva only)
You may use the return code received via SMS (usually a six-digit code) that was sent when your Omniva delivery was completed.
⚠️Please make sure to include your order information inside the parcel so we can identify the sender upon receipt.

Option 3 — Self-shipping
You may send the parcel yourself to one of the following parcel lockers:
Omniva: Latvia, Rīgas T/C Domina, +371 22134116
Unisend / UDrop: Latvia, Domina parcel locker +371 22134116
⚠️Please make sure to include your order information inside the parcel so we can identify the sender upon receipt.