Delivery & Return

We guarantee fastest delivery speed and best after sales experience. Get your orders within 1-3 working days in Latvia, Estonia and Lithuania. Delivery to Europe 3-7 working days. Delivery to USA/Canada 5-15 working days. 

delivery return img

1. Order and Specify the Delivery Method

delivery img icon 1

2. Get Confirmation on Your Email

3. Wait Confirmation by SMS with Tracking

4. Wait for Your Order to be delivered

delivery img icon 3

5. Pick up Your Order at The Checkout Area

delivery img icon 4

Standard delivery using Parcel Machine (delivery 1-3 working days)

You Order Before 12:00 = We Ship Today (Working Days)

€2,50

You Order After 12:00 = We Ship Tomorrow (Working Days)

€2,50

Delivery Speed to Latvia - next day*

24h

Delivery Speed to Estonia & Lithuania: 1-2 days*

48h

*Usual delivery speed in 95% situations. Delivery speed because of Christmas time, Black Friday or any Country Holiday can be longer

14 days Return of Goods

Return policy is the consumer's right to return ordered item within 14 calendar days. The right of refusal can be used in compliance with the laws in force in the Republic of Latvia, as well as the type and specific characteristics of the goods sold.

It should be noted that the return policy cannot be exercised in our store and website:

- after the expiration of the term provided for by law
- if the product have visible signs of use
- if the ordered product could be taker for rent on our website.
- if the product has a special limited edition (for example, limited color, Collector's Edition, Steelbook Edition, etc.)
- if the product is sold digitally (for example, activation codes, license codes, etc.)
- if wrond product was sent and it was opened (for example, you ordered game for PS5 and got for Xbox and game was opened).
- if the product cannot be returned due to hygiene reasons (toothbrushes, in-ear headphones)

In case of exercising the right of refusal, please write us email to info@vr.lv with letter theme: "Return order "XXXXX" " where "XXXXX" is order number

A full refund will be realized if all conditions mentioned above are fulfilled or did not apply to the product.

Important! We strongly recommend contact us by email info@vr.lv if you have any questions about return policy (especially if you are not sure about the purchase).

Guarantee Return of Goods

The product is not accepted back if at least one of the components is missing:

  • fully equipped and original equipment;
  • a receipt proving the fact of purchase in the VR.LV online store or receipt from shop;
  • an act with a description of the defect 

You can send items using:

  1. Omniva/Venipak/DPD Parcel Machine
  2. Delivery to our Shop (address can be found here )

Guarantee repair usually takes from 1 to 4 weeks depending of item. 

Need a Help?

  • phone Call us: +37122134116
  • email Email: info@vr.lv
  • email Address: E. Benjaminas 11

Our Social Channels

  • TikTok Channel
  • Facebook page
  • Instagram page
  • Telegram Channel