Warranty coupon or warranty page - this is our check (in case you bought the product in a store) or our invoice (in case you bought the product in our online store), which you receive when placing an order. We do not send any other supporting documents as all items are our database and no vouchers, confirmations, sheets etc. simply not needed.

2-year warranty on new consoles and 3-month warranty on used consoles:
- in case something happens to your product within 14 days, we will replace your console within 1-2 working days
- in case something happens to your product after 14 days, we will send your console to the service after the warranty. Average waiting time - 3-5 weeks. While waiting, we can offer you a free console while your console is in service.

2-year warranty on controllers (except motion analogs):
- in case something happens to your product within 14 days, we will replace your controller within 1-2 working days
- in case something happens to your product after 14 days, we will send your controller to the service after the warranty. Average waiting time - 3-5 weeks.
- warranty on movement analogues - 12 months

2 year warranty on new virtual reality glasses and 3 months warranty on used virtual reality glasses:
- in case something happens to your glasses within 14 days, we will change your glasses within 1-2 working days
- in case something happens to your glasses after 14 days, then after the warranty, we will send them to the service. Average waiting time - 4-6 weeks.

2-year warranty on Xiaomi, Philips, JBL and Braun products:
- in case something happens to your product within 14 days, we will change the product within 1-2 working days
- in case something happens to your product after 14 days, we will send it to the service in Germany. Average waiting time 3-5 weeks.

2-year warranty on other products on the website:
- in case something happens to your product within 14 days, we will change the product within 1-2 working days (if the product is available)
- in case something happens to your product after 14 days, we will send it to the service (the waiting time will be specified in the store on the day of delivery).